Overall Return Guidelines
These are BuzzBoxes (“BuzzBoxes”, “we” or “our”) Overall Return Guidelines applicable only to products purchased by you directly from the BuzzBoxes website. All returns must meet the overall guidelines in order for the individual return policy to apply.
- All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting BuzzBoxes Customer Service through any of the methods provided on our Contact Us page.
- Returns for refund may be subject to a restocking fee. Read more about Refunds, Partial Refunds and Restocking Fees here.
- All products that are new with the retail packaging never opened can be returned to BuzzBoxes within 30 days regardless of the individual return policy.
- Products that are received by BuzzBoxes in any of the following conditions are not eligible for return and may be rejected:
- Any product not purchased from BuzzBoxes.
- Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
- Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product. Refund returns received in this condition may incur a restocking fee or be rejected. Read more about our restocking fee guidelines here.
- Any product from which the UPC code has been removed from its packaging.
- Any product that exhibits physical damage. If you received your product damaged, please read our Report a shipping problem article for guidelines and instructions on how to resolve this issue. This is would not be considered a return.
- Any product for which you have submitted a mail-in rebate.
- Any product which appears tampered, customized or altered in any way.
*All Returns MUST be authorized. Before shipping back contact our shipping department by clicking here.
**All shipping costs involved for returns is the customers responsibility
*** In the rare event we use our discretion to override our no refund policy there will be 20% restocking fee, no exceptions.